<?php

#Disable direct access.
if (!strcasecmp(basename($_SERVER['SCRIPT_NAME']), basename( __FILE__ ))) die ('kwaheri rafiki!');

$LANG = array ();

# Language identification in iso-639
$LANG['LANGUAGE'] = 'zh_cn';
//Word Name (english name)
$LANG['LANGUAGE_NAME'] = 'Simple Chinese';
//Native name of language (in the original language)
$LANG['LANGUAGE_NATIVE_NAME'] = 'Simple Chinese';
$LANG['DIRECTION'] = 'ltr';
$LANG['CODEPAGE'] = 'UTF-8';

########################################开始汉化内容##############################################
#login.tpl.php
$LANG['TITLE_LOGIN'] ='osTicket:: SCP Login登录管理';
$LANG['CP'] = 'osTicket Staff Control Panel';
$LANG['LOGIN_H'] = 'http://www.osticket.com';
$LANG['LOGIN_T'] = 'osTicket.com博达';
$LANG['LOGIN'] = 'Log In登&nbsp;&nbsp;录';

#header.inc.php
$LANG['TITLE_INDEX'] = 'osTicket :: Staff Control Panel控制';
$LANG['HE_SYSTEM'] = 'osTicket - Customer Support System';
$LANG['HE_AD']  = 'Admin Panel管理设置';
$LANG['HE_ST'] = 'Staff Panel';
$LANG['HE_MY'] = 'My Preference';
$LANG['HE_LOGOUT'] = 'Log Out登出';
$LANG['HE_HELLO'] = 'Howdy您好';

#profile.inc.php
$LANG['PRO_1'] = 'My Account Profile';
$LANG['PRO_2'] = '<h4>Account Information</h4>
                <em>Contact information.</em>';
$LANG['PRO_3'] = 'Username用户名';
$LANG['PRO_4'] = 'First Name';
$LANG['PRO_5'] = 'Last Name';
$LANG['PRO_6'] = 'Email Address';
$LANG['PRO_7'] = 'Phone Number电话号码';
$LANG['PRO_8'] = 'Ext';
$LANG['PRO_9'] = 'Mobile Number';
$LANG['PRO_10'] = '<em><strong>Preferences</strong>: Profile preferences and settings.</em>';
$LANG['PRO_11'] = 'Time Zone';
$LANG['PRO_12'] = 'Select Time Zone';
$LANG['PRO_13'] = 'Daylight Saving';
$LANG['PRO_14'] = 'Observe daylight saving
                <em>(Current Time: <strong>';
$LANG['PRO_15'] = 'Maximum Page size';
$LANG['PRO_16'] = 'system default系统默认';
$LANG['PRO_17'] = 'per page';
$LANG['PRO_18'] = 'Auto Refresh Rate';
$LANG['PRO_19'] = 'disable';
$LANG['PRO_20'] = '(Tickets page refresh rate in minutes.)';
$LANG['PRO_21'] = 'Default Signature';
$LANG['PRO_22'] = 'You can change selection on ticket page';
$LANG['PRO_23'] = 'Default Paper Size';
$LANG['PRO_24'] = 'Paper size used when printing tickets to PDF';
$LANG['PRO_25'] = 'Show Assigned Tickets';
$LANG['PRO_26'] = 'Show assigned tickets on open queue';
$LANG['PRO_27'] = '<strong>Password</strong>: To reset your password, provide your current password and a new password below.';
$LANG['PRO_28'] = 'Current Password';
$LANG['PRO_29'] = 'New Password';
$LANG['PRO_30'] = 'Confirm New Password';
$LANG['PRO_31'] = '<strong>Signature</strong>: Optional signature used on outgoing emails.';
$LANG['PRO_32'] = 'Signature is made available as a choice, on ticket reply.';
$LANG['PRO_33'] = 'Save Changes保存';
$LANG['PRO_34'] = 'Reset Changes重置';
$LANG['PRO_35'] = 'Cancel Changes取消';

#settings-system.inc.php
$LANG['SET_1'] = 'System Settings and Preferences';
$LANG['SET_2'] = '<h4>System Settings & Preferences</h4>
                <em><b>General Settings</b>: Offline mode will disable client interface and only allow admins to login to Staff Control Panel</em>';
$LANG['SET_3'] = 'Helpdesk Status';
$LANG['SET_4'] = '<b>Online</b>(Active)';
$LANG['SET_5'] = '<b>Offline</b> (Disabled)';
$LANG['SET_6'] = 'Helpdesk URL';
$LANG['SET_7'] = 'Helpdesk Name/Title 标题';
$LANG['SET_8'] = 'Default Department';
$LANG['SET_9'] = 'Select Default Department';
$LANG['SET_10'] = 'Default Email Templates';
$LANG['SET_11'] = 'Select Default Template';
$LANG['SET_12'] = 'Default Page Size';
$LANG['SET_13'] = 'Default Log Level';
$LANG['SET_14'] = 'Purge Logs';
$LANG['SET_15'] = 'Never Purge Logs';
$LANG['SET_16'] = 'Password Reset Policy';
$LANG['SET_17'] = 'Bind Staff Session to IP';
$LANG['SET_19'] = 'binds staff session to originating IP address upon login';
$LANG['SET_20'] = 'Staff Excessive Logins';
$LANG['SET_21'] = ' failed login attempt(s) allowed before a';
$LANG['SET_22'] = ' minute lock-out is enforced.';
$LANG['SET_23'] = 'Staff Session Timeout';
$LANG['SET_24'] = 'Maximum idle time in minutes before a staff member must log in again (enter 0 to disable).';
$LANG['SET_25'] = 'Client Excessive Logins';
$LANG['SET_26'] = 'failed login attempt(s) allowed before a';
$LANG['SET_27'] = 'minute lock-out is enforced.';
$LANG['SET_28'] = 'Client Session Timeout';
$LANG['SET_29'] = 'Maximum idle time in minutes before a client must log in again (enter 0 to disable)';
$LANG['SET_30'] = '<em><b>Date and Time Options日期时间选项</b>: Please refer to <a href="http://php.net/date" target="_blank">PHP Manual</a> for supported parameters.</em>';
$LANG['SET_31'] = 'Time Format';
$LANG['SET_32'] = 'Date Format';
$LANG['SET_33'] = 'Date &amp; Time Format';
$LANG['SET_34'] = 'Day, Date &amp; Time Format:';
$LANG['SET_35'] = 'Default Time Zone';
$LANG['SET_36'] = 'Select Default Time Zone';
$LANG['SET_37'] = 'Daylight Saving';
$LANG['SET_38'] = 'Observe daylight savings';
$LANG['SET_39'] = 'Save Changes保存修改';
$LANG['SET_40'] = 'Reset Changes';

#apikeys.inc.php
$LANG['API_1'] = 'API Keys';
$LANG['API_2'] = 'Add New API Key';
$LANG['API_3'] = 'Date Added';
$LANG['API_4'] = 'API Key';
$LANG['API_5'] = 'Status状态';
$LANG['API_6'] = 'IP Addr';
$LANG['API_7'] = 'Last Updated最后更新';
$LANG['API_8'] = 'Select';
$LANG['API_9'] = 'All';
$LANG['API_10'] = 'None';
$LANG['API_11'] = 'Toggle';
$LANG['API_12'] = 'Enable';
$LANG['API_13'] = 'Disable';
$LANG['API_14'] = 'Delete';
$LANG['API_15'] = 'Please Confirm';
$LANG['API_16'] = 'Are you sure want to <b>enable</b> selected API keys?';
$LANG['API_17'] = 'Are you sure want to <b>disable</b>  selected API keys?';
$LANG['API_18'] = 'Are you sure you want to DELETE selected API keys?</strong></font>
        <br><br>Deleted keys CANNOT be recovered.';
$LANG['API_19'] = 'Please confirm to continue.';
$LANG['API_20'] = 'No, Cancel';
$LANG['API_21'] = 'Yes, Do it!';

#apikey.inc.php
$LANG['APIK_1'] = 'API Key';
$LANG['APIK_2'] = 'API Key is autogenerated and unique per IP address';
$LANG['APIK_3'] = 'Status状态';
$LANG['APIK_4'] = 'Active';
$LANG['APIK_5'] = 'Disabled';
$LANG['APIK_6'] = 'IP Address';
$LANG['APIK_7'] = 'Delete and re-add to change the key';
$LANG['APIK_8'] = '<em><strong>Enabled Services:</strong>: Check applicable API services.</em>';
$LANG['APIK_9'] = 'Email piping';
$LANG['APIK_10'] = 'Enable</strong> remote email piping.';
$LANG['APIK_11'] = '<em><strong>Admin Notes</strong>: Internal notes.&nbsp;</em>';
$LANG['APIK_12'] = 'Reset重置';
$LANG['APIK_13'] = 'Cancel取消';
$LANG['APIK_14'] = 'Add Key添加';
$LANG['APIK_15'] = 'Save Changes';

#settings-tickets.inc.php settings.php?t=tickets
$LANG['T_1'] = 'Ticket Settings and Options';
$LANG['T_2'] = '<h4>Ticket Settings</h4>
                <em>Global ticket settings and options.全局设置</em>';
$LANG['T_3'] = 'Ticket IDs';
$LANG['T_4'] = 'Sequential';
$LANG['T_5'] = 'Random  <em>(highly recommended)</em>';
$LANG['T_6'] = 'Default SLA';
$LANG['T_7'] = 'Default Priority';
$LANG['T_8'] = 'Maximum <b>Open</b> Tickets';
$LANG['T_9'] = 'per email/user. <em>(Helps with spam and email flood control - enter 0 for unlimited)</em>';
$LANG['T_10'] = 'Ticket Auto-lock Time';
$LANG['T_11'] = 'Minutes to lock a ticket on activity - enter 0 to disable locking';
$LANG['T_12'] = 'Web Tickets Priority';
$LANG['T_13'] = 'Allow user to overwrite/set priority';
$LANG['T_14'] = 'Emailed Tickets Priority';
$LANG['T_15'] = 'Use email priority when available';
$LANG['T_16'] = 'Show Related Tickets';
$LANG['T_17'] = 'Show all related tickets on user login - otherwise access is restricted to one ticket view per login';
$LANG['T_18'] = 'Show Notes Inline';
$LANG['T_19'] = 'Show internal notes  inline';
$LANG['T_20'] = 'Clickable URLs';
$LANG['T_21'] = 'converts URLs in ticket thread to clickable links';
$LANG['T_22'] = 'Human Verification';
$LANG['T_23'] = 'Enable CAPTCHA on new web tickets.<em>(requires GDLib)</em>';
$LANG['T_24'] = 'Reopened Tickets';
$LANG['T_25'] = 'Auto-assign reopened tickets to the last available respondent';
$LANG['T_26'] = 'Assigned Tickets';
$LANG['T_27'] = 'Show assigned tickets on open queue';
$LANG['T_28'] = 'Answered Tickets';
$LANG['T_29'] = 'Show answered tickets on open queue';
$LANG['T_30'] = 'Ticket Activity Log';
$LANG['T_31'] = 'Log ticket activity as internal notes';
$LANG['T_32'] = 'Staff Identity Masking';
$LANG['T_33'] = "Hide staff's name on responses";
$LANG['T_34'] = '<em><b>Attachments</b>:  Size setting mainly apply to web tickets.</em>';
$LANG['T_35'] = 'Allow Attachments';
$LANG['T_36'] = '<em>(Global Setting)</em>';
$LANG['T_37'] = 'Emailed Attachments';
$LANG['T_38'] = 'Accept emailed files';
$LANG['T_39'] = 'Online Attachments';
$LANG['T_40'] = 'Allow web upload';
$LANG['T_41'] = 'Limit to authenticated users only. <em>(User must be logged in to upload files)</em>';
$LANG['T_42'] = 'Max. User File Uploads';
$LANG['T_43'] = '<em>(Number of files the user is allowed to upload simultaneously)</em>';
$LANG['T_44'] = 'Max. Staff File Uploads';
$LANG['T_45'] = '<em>(Number of files the staff is allowed to upload simultaneously)</em>';
$LANG['T_46'] = 'Maximum File Size最大文件';
$LANG['T_47'] = 'in bytes';
$LANG['T_48'] = 'System Max';
$LANG['T_49'] = 'Ticket Response Files';
$LANG['T_50'] = 'Email attachments to the user';
$LANG['T_51'] = '<strong>Accepted File Types</strong>: Limit the type of files users are allowed to submit';
$LANG['T_52'] = '<em>Enter allowed file extensions separated by a comma. e.g .doc, .pdf. To accept all files enter wildcard <b><i>.*</i></b>&nbsp;i.e dotStar (NOT Recommended).</em>';
$LANG['T_53'] = 'Save Changes保存';
$LANG['T_54'] = 'Reset Changes重置';

#settings-emails.inc.php settings.php?t=emails
$LANG['E_1'] = 'Email Settings and Options邮箱设置';
$LANG['E_2'] = '<h4>Email Settings邮箱设置</h4>
                <em>Note that some of the global settings can be overwritten at department/email level.</em>';
$LANG['E_3'] = 'Default System Email';
$LANG['E_4'] = 'Select One';
$LANG['E_5'] = 'Default Alert Email';
$LANG['E_6'] = 'Use Default System Email (above)';
$LANG['E_7'] = "Admin's Email Address";
$LANG['E_8'] = "System administrator's email";
$LANG['E_9'] = '<em><strong>Incoming Emails</strong>: For mail fetcher (polling) to work you must set an external cron job or enable auto-cron</em>';
$LANG['E_10'] = 'Email Polling';
$LANG['E_11'] = 'Enable POP/IMAP polling';
$LANG['E_12'] = 'Enable Auto-Cron <em>(Poll based on staff activity - NOT recommended)</em>';
$LANG['E_13'] = 'Enable email piping &nbsp;&nbsp;<em>(You pipe we accept policy)</em>';
$LANG['E_14'] = 'Strip Quoted Reply';
$LANG['E_15'] = '<em>(depends on the reply separator tag set below)</em>';
$LANG['E_16'] = 'Reply Separator Tag';
$LANG['E_17'] = '<em><strong>Outgoing Emails</strong>: Default email only applies to outgoing emails without SMTP setting.</em>';
$LANG['E_18'] = 'Default Outgoing Email';
$LANG['E_19'] = 'None: Use PHP mail function';
$LANG['E_20'] = 'Save Changes保存';
$LANG['E_21'] = 'Reset Changes重置';
$LANG['E_22'] = 'Email Piping';

#settings-kb.inc.php settings.php?t=kb
$LANG['KB_1'] = 'Knowledge Base Settings and Options设置';
$LANG['KB_2'] = '<h4>Knowledge Base Settings</h4><em>Disabling knowledge base disables clients\'interface.</em>';
$LANG['KB_3'] = 'Knowledge base status';
$LANG['KB_4'] = 'Enable Knowledge base&nbsp;<em>(Client interface)</em>';
$LANG['KB_5'] = 'Canned Responses';
$LANG['KB_6'] = 'Enable canned responses&nbsp;<em>(Available on ticket reply)</em>';
$LANG['KB_7'] = 'Save Changes保存';
$LANG['KB_8'] = 'Reset Changes';

#settings-autoresp.inc.php settings.php?t=autoresp
$LANG['AUO_1'] = 'Autoresponder Settings设置';
$LANG['AUO_2'] = '<h4>Autoresponder Setting</h4>
                <em>Global setting - can be disabled at department or email level.</em>';
$LANG['AUO_3'] = 'New Ticket';
$LANG['AUO_4'] = 'Enable是';
$LANG['AUO_5'] = 'Disable否';
$LANG['AUO_6'] = 'Autoresponse includes the ticket ID required to check status of the ticket';
$LANG['AUO_7'] = 'New Ticket by staff';
$LANG['AUO_8'] = 'Notice sent when staff creates a ticket on behalf of the user (Staff can overwrite)';
$LANG['AUO_9'] = 'New Message';
$LANG['AUO_10'] = 'Confirmation notice sent when a new message is appended to an existing ticket';
$LANG['AUO_11'] = 'Overlimit notice';
$LANG['AUO_12'] = 'Ticket denied notice sent to user on limit violation. Admin gets alerts on ALL denials by default';
$LANG['AUO_13'] = 'Save Changes';
$LANG['AUO_14'] = 'Reset Changes';

#settings-alerts.inc.php
$LANG['AL_1'] = 'Alerts and Notices提示';
$LANG['AL_2'] = 'Alerts and Notices sent to staff on ticket "events"';
$LANG['AL_3'] = '<em><b>New Ticket Alert</b>: Alert sent out on new tickets</em>';
$LANG['AL_4'] = 'Status状态';
$LANG['AL_5'] = 'Enable是';
$LANG['AL_6'] = 'Disable否';
$LANG['AL_7'] = 'Admin Email';
$LANG['AL_8'] = 'Department Manager';
$LANG['AL_9'] = 'Department Members <em>(spammy)</em>';
$LANG['AL_10'] = '<em><b>New Message Alert</b>: Alert sent out when a new message, from the user, is appended to an existing ticket</em>';
$LANG['AL_11'] = 'Last Respondent';
$LANG['AL_12'] = 'Assigned Staff';
$LANG['AL_13'] = 'Department Manager <em>(spammy)</em>';
$LANG['AL_14'] = '<em><b>New Internal Note Alert</b>: Alert sent out when a new internal note is posted.</em>';

$LANG['AL_16'] = 'Team Lead <em>(On team assignment)</em>';
$LANG['AL_17'] = 'Team Members <em>(spammy)</em>';
$LANG['AL_18'] = '<em><b>Ticket Transfer Alert</b>: Alert sent out to staff of the target department on ticket transfer.</em>';
$LANG['AL_19'] = 'Assigned Staff/Team';

$LANG['AL_21'] = '<em><b>Overdue Ticket Alert</b>: Alert sent out when a ticket becomes overdue - admin email gets an alert by default.</em>';

$LANG['AL_24'] = '<b>System Alerts</b>: Enabled by default. Errors are sent to system admin email';
$LANG['AL_25'] = 'System Errors';
$LANG['AL_26'] = 'SQL errors';
$LANG['AL_27'] = 'Excessive Login attempts';
$LANG['AL_28'] = 'Save Changes保存';
$LANG['AL_29'] = 'Reset Changes';
$LANG['AL_30'] = '<em><b>Ticket Assignment Alert</b>: Alert sent out to staff on ticket assignment.</em>';

#syslogs.inc.php  logs.php
$LANG['LOG_1'] = 'System Logs系统日志';
$LANG['LOG_2'] = 'Date Span';
$LANG['LOG_3'] = 'From';
$LANG['LOG_4'] = 'to';
$LANG['LOG_5'] = 'Type';
$LANG['LOG_6'] = 'All';
$LANG['LOG_7'] = 'Errors';
$LANG['LOG_8'] = 'Warnings';
$LANG['LOG_9'] = 'Debug';
$LANG['LOG_10'] = 'Go!';
$LANG['LOG_11'] = 'Log Title';
$LANG['LOG_12'] = 'Log Type';
$LANG['LOG_13'] = 'Log Date';
$LANG['LOG_14'] = 'IP Address';
$LANG['LOG_15'] = 'Select';
$LANG['LOG_16'] = 'All';
$LANG['LOG_17'] = 'None';
$LANG['LOG_18'] = 'Toggle';
$LANG['LOG_19'] = 'Delete Selected Entries删除';
$LANG['LOG_20'] = 'Please Confirm';
$LANG['LOG_21'] = 'Are you sure you want to DELETE selected logs?';
$LANG['LOG_22'] = 'Deleted logs CANNOT be recovered';
$LANG['LOG_23'] = 'Please confirm to continue';
$LANG['LOG_24'] = 'No, Cancel';
$LANG['LOG_25'] = 'Yes, Do it!';

#helptopic.inc.php (manage menu add)
$LANG['HP_28'] = 'Save Changes保存';
$LANG['HP_29'] = 'Add Topic添加';
$LANG['HP_30'] = 'Update Help Topic';
$LANG['HP_31'] = 'Add New Help Topic';
$LANG['HP_1'] = 'Help Topic帮助';
$LANG['HP_2'] = 'Help Topic Information';
$LANG['HP_3'] = 'Topic';
$LANG['HP_4'] = 'Status';
$LANG['HP_5'] = 'Active';
$LANG['HP_6'] = 'Disabled';
$LANG['HP_7'] = 'Type类型';
$LANG['HP_8'] = 'Public';
$LANG['HP_9'] = 'Private/Internal';
$LANG['HP_10'] = 'Parent Topic';
$LANG['HP_11'] = 'Select Parent Topic';
$LANG['HP_12'] = 'optional';
$LANG['HP_13'] = 'New ticket options';
$LANG['HP_14'] = 'Priority';
$LANG['HP_15'] = 'Select Priority';
$LANG['HP_16'] = 'Department';
$LANG['HP_17'] = 'Select Department';
$LANG['HP_18'] = 'SLA Plan';
$LANG['HP_19'] = 'Department\'s Default';
$LANG['HP_20'] = 'Overwrites department\'s SLA';
$LANG['HP_21'] = 'Auto-assign To';
$LANG['HP_22'] = 'Unassigned';
$LANG['HP_23'] = 'Ticket auto-response';
$LANG['HP_24'] = '<strong>Disable</strong> new ticket auto-response for this topic (Overwrites Dept. settings)';
$LANG['HP_25'] = '<em><strong>Admin Notes</strong>: Internal notes about the help topic.&nbsp;</em>';
$LANG['HP_26'] = 'Reset重置';
$LANG['HP_27'] = 'Cancel取消';

#helptopics.inc.php manage
$LANG['HPM_1'] = 'Help Topics管理';
$LANG['HPM_2'] = 'Add New Help Topic';
$LANG['HPM_3'] = 'Help Topic';
$LANG['HPM_4'] = 'Status状态';
$LANG['HPM_5'] = 'Type';
$LANG['HPM_6'] = 'Priority';
$LANG['HPM_7'] = 'Department';
$LANG['HPM_8'] = 'Last Updated';
$LANG['HPM_9'] = 'Enable';
$LANG['HPM_10'] = 'Disable';
$LANG['HPM_11'] = 'Delete删除';
$LANG['HPM_12'] = 'Please Confirm';
$LANG['HPM_13'] = 'Are you sure want to <b>enable</b> selected help topics?';
$LANG['HPM_14'] = 'Are you sure want to <b>disable</b>  selected help topics?';
$LANG['HPM_15'] = '<font color="red"><strong>Are you sure you want to DELETE selected help topics?</strong></font>
        <br><br>Deleted topics CANNOT be recovered.
    </p>
    <div>Please confirm to continue请确认.</div>';
$LANG['HPM_16'] = 'No, Cancel';
$LANG['HPM_17'] = 'Yes, Do it!';
$LANG['HPM_18'] = 'All全选';
$LANG['HPM_19'] = 'None取消';
$LANG['HPM_20'] = 'Toggle反选';

#filter.inc.php  add page
$LANG['FIL_39'] ='Update Filter';
$LANG['FIL_42'] = 'Add Filter添加';
$LANG['FIL_41'] ='Add New Filter';
$LANG['FIL_40'] = 'Save Changes';

$LANG['FIL_1'] = 'Incoming Email Filter中';
$LANG['FIL_2'] = 'Filters are executed based on execution order. Filter can target specific ticket source';
$LANG['FIL_3'] = 'Filter Name';
$LANG['FIL_4'] = 'Execution Order';
$LANG['FIL_5'] = '<strong>Stop</strong> processing further on match';
$LANG['FIL_6'] = 'Filter Status';
$LANG['FIL_7'] = 'Active';
$LANG['FIL_8'] = 'Disabled';
$LANG['FIL_9'] = 'Target';
$LANG['FIL_10'] = 'Select a Target';
$LANG['FIL_11'] = '<strong>Filter Rules</strong>: Rules are applied based on the criteria';
$LANG['FIL_12'] = 'Rules Matching Criteria';
$LANG['FIL_13'] = 'Match All';
$LANG['FIL_14'] = 'Match Any';
$LANG['FIL_15'] = 'case-insensitive comparison';
$LANG['FIL_16'] = 'Select One';
$LANG['FIL_17'] = '<strong>Filter Actions</strong>: Can be overwriten by other filters depending on processing order';
$LANG['FIL_18'] = 'Reject Ticket';
$LANG['FIL_20'] = 'All other actions and filters are ignored';
$LANG['FIL_21'] = 'Reply-To Email';
$LANG['FIL_22'] = '<strong>Use使用</strong> Reply-To Email <em>(if available)</em>';
$LANG['FIL_23'] = 'Ticket auto-response';
$LANG['FIL_24'] = '<strong>Disable</strong> auto-response. <em>(Overwrites Dept. settings)</em>';
$LANG['FIL_25'] = 'Canned Response';
$LANG['FIL_26'] = 'None';
$LANG['FIL_27'] = 'Automatically respond with this canned response';
$LANG['FIL_28'] = 'Department';
$LANG['FIL_29'] = 'Default';
$LANG['FIL_30'] = 'Priority';
$LANG['FIL_31'] = 'Overwrites department\'s priority';
$LANG['FIL_32'] = 'SLA Plan';
$LANG['FIL_33'] = 'Overwrites department\'s SLA';
$LANG['FIL_34'] = 'Auto-assign To';
$LANG['FIL_35'] = 'Unassigned';
$LANG['FIL_36'] = '<em><strong>Admin Notes</strong>: Internal notes.&nbsp;</em>';
$LANG['FIL_37'] = 'reset重置';
$LANG['FIL_38'] = 'Cancel取消';

#filters.inc.php 管理页面
$LANG['FILT_1'] = 'Ticket Filters 中文';
$LANG['FILT_2'] = 'Add New Filter';
$LANG['FILT_3'] = 'Name';
$LANG['FILT_4'] = 'Status';
$LANG['FILT_5'] = 'Order排序';
$LANG['FILT_6'] = 'Rules';
$LANG['FILT_7'] = 'Target';
$LANG['FILT_8'] = 'Date Added';
$LANG['FILT_9'] = 'Last Updated';
$LANG['FILT_10'] = 'Enable';
$LANG['FILT_11'] = 'Disable';
$LANG['FILT_12'] = 'Delete';
$LANG['FILT_13'] = 'Please Confirm';
$LANG['FILT_14'] = 'Are you sure want to <b>enable</b> selected filters?';
$LANG['FILT_15'] = 'Are you sure want to <b>disable</b>  selected filters?';
$LANG['FILT_16'] = 'Are you sure you want to DELETE selected filters?</strong></font>
        <br><br>Deleted filters CANNOT be recovered, including any associated rules.
    </p>
    <div>Please confirm to continue.</div>';
$LANG['FILT_17'] = 'No, Cancel';
$LANG['FILT_18'] = 'Yes, Do it!';
$LANG['FILT_19'] = 'ALL全选';
$LANG['FILT_20'] = 'None';
$LANG['FILT_21'] = 'Toggle';
$LANG['FILT_22'] = 'Select';

#slaplan.inc.php add
$LANG['SL_1'] = 'Update SLA Plan';
$LANG['SL_2'] = 'Save Changes';
$LANG['SL_3'] = 'Add New SLA Plan添加';
$LANG['SL_4'] = 'Add Plan添加';
$LANG['SL_5'] = 'Service Level Agreement';
$LANG['SL_6'] = 'Tickets are marked overdue on grace period violation';
$LANG['SL_7'] = 'Name姓名';
$LANG['SL_8'] = 'Grace Period';
$LANG['SL_9'] = 'in hours';
$LANG['SL_10'] = 'Status';
$LANG['SL_11'] = 'Active';
$LANG['SL_12'] = 'Disabled';
$LANG['SL_13'] = 'Priority Escalation';
$LANG['SL_14'] = '<strong>Enable</strong> priority escalation on overdue tickets';
$LANG['SL_15'] = 'Ticket Overdue Alerts';
$LANG['SL_16'] = '<strong>Disable</strong> overdue alerts notices. <em>(Overwrite global setting)</em>';
$LANG['SL_17'] = '<em><strong>Admin Notes</strong>: Internal notes.&nbsp;</em>';
$LANG['SL_18'] = 'Reset';
$LANG['SL_19'] = 'Cancel取消';

#slaplans.inc.php sla管理
$LANG['SLA_1'] = 'Service Level Agreements管理';
$LANG['SLA_2'] = 'Add New SLA Plan添加';
$LANG['SLA_3'] = 'Name';
$LANG['SLA_4'] = 'Status';
$LANG['SLA_5'] = 'Grace Period (hrs)';
$LANG['SLA_6'] = 'Date Added';
$LANG['SLA_7'] = 'Last Updated最后更新';
$LANG['SLA_8'] = 'Are you sure want to <b>enable</b> selected SLA plans?';
$LANG['SLA_9'] = 'Are you sure want to <b>disable</b> selected SLA plans?';
$LANG['SLA_10'] = 'Are you sure you want to DELETE selected SLA plans?</strong></font>
    </p>
    <div>Please confirm to continue.</div>';

#emails.inc.php 管理
$LANG['EM_1'] = 'Email Addresses 邮箱地址';
$LANG['EM_2'] = 'Add New Email';
$LANG['EM_3'] = 'Email';
$LANG['EM_4'] = 'Priority';
$LANG['EM_5'] = 'Department';
$LANG['EM_6'] = 'Created';
$LANG['EM_7'] = 'Last Updated';
$LANG['EM_8'] = 'Delete Email(s)';
$LANG['EM_9'] = 'Are you sure you want to DELETE selected emails?</strong></font>
        <br><br>Deleted emails CANNOT be recovered.
    </p>
    <div>Please confirm to continue.</div>';
    
#email.inc.php add
$LANG['EMA_1'] = 'Email Address地址';
$LANG['EMA_2'] = '<em><strong>Email Information</strong>: Login details are optional BUT required when IMAP/POP or SMTP are enabled.</em>';

$LANG['EMA_4'] = 'Email Name';
$LANG['EMA_5'] = 'Login Username';
$LANG['EMA_6'] = 'Login Password';
$LANG['EMA_7'] = '<em><strong>Mail Account</strong>: Optional setting for fetching incoming emails. Mail fetching must be enabled with autocron active or external cron setup';
$LANG['EMA_8'] = 'Host';
$LANG['EMA_9'] = 'Port';
$LANG['EMA_10'] = 'Protocol';
$LANG['EMA_11'] = 'Select Mail Protocol';
$LANG['EMA_12'] = 'Encryption';
$LANG['EMA_13'] = 'Fetch Frequency';
$LANG['EMA_14'] = 'Delay intervals in minutes';
$LANG['EMA_15'] = 'Emails Per Fetch';
$LANG['EMA_16'] = 'Maximum emails to process per fetch';
$LANG['EMA_17'] = 'New Ticket Priority';
$LANG['EMA_18'] = 'Select Priority';
$LANG['EMA_19'] = 'New Ticket Dept';
$LANG['EMA_20'] = 'Select Department';
$LANG['EMA_21'] = 'Auto-response';
$LANG['EMA_22'] = '<strong>Disable</strong> new ticket auto-response for this email. Overwrite global and dept. settings';
$LANG['EMA_23'] = 'Fetched Emails';
$LANG['EMA_24'] = 'Move to';
$LANG['EMA_25'] = 'folder';
$LANG['EMA_26'] = 'Delete fetched emails';
$LANG['EMA_27'] = 'Do nothing (Not recommended)
              <br><em>Moving fetched emails to a backup folder is highly recommended.</em>';
$LANG['EMA_28'] = 'SMTP Settings</strong>: When enabled the <b>email account</b> will use SMTP server instead of internal PHP mail() function for outgoing emails';
$LANG['EMA_29'] = 'SMTP Host';
$LANG['EMA_30'] = 'SMTP Port';
$LANG['EMA_31'] = 'Authentication Required?';
$LANG['EMA_32'] = 'Yes';
$LANG['EMA_33'] = 'No';
$LANG['EMA_34'] = 'Allow Header Spoofing?';
$LANG['EMA_35'] = 'Allow email header spoofing <em>(only applies to emails being sent through this account)</em>';
$LANG['EMA_36'] = 'Internal Notes</strong>: Admin\'s notes';
$LANG['EMA_37'] ='Update Email更新';
$LANG['EMA_38'] ='Save Changes';
$LANG['EMA_39'] ='Add New Email';
$LANG['EMA_40'] ='Submit提交';

#banlist.inc.php 管理
$LANG['BAN_1'] = 'Banned Email Addresses';
$LANG['BAN_2'] = 'Query';
$LANG['BAN_3'] = 'Search';
$LANG['BAN_4'] = 'Ban New Email';
$LANG['BAN_5'] = 'Email Address';
$LANG['BAN_6'] = 'Ban Status';
$LANG['BAN_7'] = 'Date Added';
$LANG['BAN_8'] = 'Last Updated';
$LANG['BAN_9'] = 'Are you sure want to <b>enable</b> selected ban rules?';
$LANG['BAN_10'] = 'Are you sure want to <b>disable</b>  selected ban rules?';
$LANG['BAN_11'] = 'Are you sure you want to DELETE selected ban rules?';
$LANG['BAN_12'] = 'Please confirm to continue';

#banRULE.inc.php add
$LANG['BA_1'] = 'Update Ban Rule';
$LANG['BA_2'] = 'Update';
$LANG['BA_3'] ='Add New Email Address to Ban List';
$LANG['BA_4'] = 'Add';
$LANG['BA_5'] = 'Manage Email Ban List';
$LANG['BA_6'] = 'Valid email address required';
$LANG['BA_7'] = 'Filter Name';
$LANG['BA_8'] = 'Ban Status';
$LANG['BA_9'] = 'Internal notes</strong>: Admin notes';

#templates.inc.php 管理
$LANG['TMPL_1'] = 'Email Templates模版';
$LANG['TMPL_2'] = 'Add New Template';
$LANG['TMPL_3'] = 'In-Use';
$LANG['TMPL_4'] = 'Are you sure want to <b>enable</b> selected templates?';
$LANG['TMPL_5'] = 'Are you sure want to <b>disable</b>  selected templates?';
$LANG['TMPL_6'] = 'Are you sure you want to DELETE selected templates?';
$LANG['TMPL_6'] ='Deleted templates CANNOT be recovered.';

#template.inc.php ADD
$LANG['TMP_1'] = 'Update Template';
$LANG['TMP_2'] = 'Add New Template';
$LANG['TMP_3'] = 'Add Template';
$LANG['TMP_4'] = 'Email Template';
$LANG['TMP_5'] = 'Template information';
$LANG['TMP_6'] = 'Language语言';
$LANG['TMP_7'] = 'English (US)';
$LANG['TMP_8'] = 'Template Messages</strong>: Click on the message to edit';
$LANG['TMP_9'] = 'Template To Clone';
$LANG['TMP_10'] = 'Select One';
$LANG['TMP_11'] = 'select an existing template to copy and edit it thereafter';
$LANG['TMP_12'] = 'Admin Notes</strong>: Internal notes';

#SCP/emailtest.php emailtest.php
$LANG['ETEST_1'] = 'Test Outgoing Email';
$LANG['ETEST_2'] = 'Emails delivery depends on your server settings (php.ini) and/or email SMTP configuration';
$LANG['ETEST_3'] = 'Select FROM Email';
$LANG['ETEST_4'] = 'Subject';
$LANG['ETEST_5'] = 'Message</strong>: email message to send';
$LANG['ETEST_6'] = 'Send Message发送邮件';

#directory.inc.php 
$LANG['STA_1'] = 'Staff Members中';
$LANG['STA_2'] = 'All Department';
$LANG['STA_3'] = 'Name';
$LANG['STA_4'] = 'Department';
$LANG['STA_5'] = 'Email Address';
$LANG['STA_6'] = 'Phone Number';
$LANG['STA_7'] = 'Phone Ext';
$LANG['STA_8'] = 'Mobile Number';

#staffmembers.inc.php staff member
$LANG['STAF_1'] = 'All Groups';
$LANG['STAF_2'] = 'All Teams';
$LANG['STAF_3'] = 'Apply应用';
$LANG['STAF_4'] = 'Add New Staff';
$LANG['STAF_5'] = 'UserName用户名';
$LANG['STAF_6'] = 'Status';
$LANG['STAF_7'] = 'Group';
$LANG['STAF_8'] = 'Department';
$LANG['STAF_9'] = 'Created';
$LANG['STAF_10'] = 'Last Login';
$LANG['STAF_11'] = 'Lock';
$LANG['STAF_12'] = 'Are you sure want to <b>enable</b> (unlock) selected staff?';
$LANG['STAF_13'] = 'Are you sure want to <b>disable</b> (lock) selected staff?
        <br><br>Locked staff won\'t be able to login to Staff Control Panel';
$LANG['STAF_14'] = 'Are you sure you want to DELETE selected staff';
$LANG['STAF_15'] = 'Deleted staff CANNOT be recovered';

#staff.inc.php add
$LANG['ST_1'] = 'Update Staff';
$LANG['ST_2'] = 'Save Changes';
$LANG['ST_3'] = 'Add New Staff';
$LANG['ST_4'] = 'Add Staff添加';
$LANG['ST_5'] = 'Staff Account页面';
$LANG['ST_6'] = 'User Information';
$LANG['ST_7'] = 'Username';
$LANG['ST_8'] = 'First Name';
$LANG['ST_9'] = 'Last Name';
$LANG['ST_10'] = 'Email Address';
$LANG['ST_11'] = 'Phone Number';
$LANG['ST_12'] = 'Ext';
$LANG['ST_13'] = 'Mobile Number';
$LANG['ST_13A'] = 'Account Password';
$LANG['ST_14'] = 'Password';
$LANG['ST_15'] = 'Confirm Password';
$LANG['ST_16'] = 'Forced Password Change';
$LANG['ST_17'] = 'Force</strong> password change on next login';
$LANG['ST_18'] = 'Staff\'s Signature</strong>: Optional signature used on outgoing emails';
$LANG['ST_19'] = 'Signature is made available as a choice, on ticket reply';
$LANG['ST_20'] = 'Account Status & Settings</strong>: Dept. and assigned group controls access permissions';
$LANG['ST_21'] = 'Account Type';
$LANG['ST_22'] = 'Admin';
$LANG['ST_23'] = 'Staff';
$LANG['ST_24'] = 'Account Status';
$LANG['ST_25'] = 'Active';
$LANG['ST_26'] = 'Locked';
$LANG['ST_27'] = 'Assigned Group';
$LANG['ST_28'] = 'Select Group';
$LANG['ST_29'] = 'Primary Department';
$LANG['ST_30'] = 'Select Department';
$LANG['ST_31'] = 'Staff\'s Time Zone';
$LANG['ST_32'] = 'Select Time Zone';
$LANG['ST_33'] = 'Daylight Saving';
$LANG['ST_34'] = 'Observe daylight saving
                <em>(Current Time';
$LANG['ST_35'] = 'Limited Access';
$LANG['ST_36'] = 'Limit ticket access to ONLY assigned tickets';
$LANG['ST_37'] = 'Directory Listing';
$LANG['ST_38'] = 'Show the user on staff\'s directory';
$LANG['ST_39'] = 'Vacation Mode';
$LANG['ST_40'] = 'Staff on vacation mode. (<i>No ticket assignment or alerts</i>)';
$LANG['ST_41'] = '<em><strong>Assigned Teams</strong>: Staff will have access to tickets assigned to a team they belong to regardless of the ticket\'s department. </em>';
$LANG['ST_42'] = 'Admin Notes</strong>: Internal notes viewable by all admins';

#teams.inc.php 管理
$LANG['TEAM_1'] = 'Teams管理';
$LANG['TEAM_2'] = 'Add New Team';
$LANG['TEAM_3'] = 'Team Name';
$LANG['TEAM_4'] = 'Status';
$LANG['TEAM_5'] = 'Members';
$LANG['TEAM_6'] = 'Team Lead';
$LANG['TEAM_7'] = 'Created';
$LANG['TEAM_8'] = 'Last Updated';
$LANG['TEAM_9'] = 'Are you sure want to <b>enable</b> selected teams?';
$LANG['TEAM_10'] = 'Are you sure want to <b>disable</b> selected teams?';
$LANG['TEAM_11'] = 'Are you sure you want to DELETE selected teams?';
$LANG['TEAM_12'] = 'Deleted team CANNOT be recovered';

#team.inc.php add
$LANG['TEA_1'] = 'Update Team';
$LANG['TEA_2'] = 'Save Changes';
$LANG['TEA_3'] = 'Add New Team';
$LANG['TEA_4'] = 'Create Team创建团队';
$LANG['TEA_5'] = 'Team团队';
$LANG['TEA_6'] = '<em><strong>Team Information</strong>: Disabled team won\'t be availabe for ticket assignment or alerts.</em>';
$LANG['TEA_7'] = 'Name';
$LANG['TEA_8'] = 'Status';
$LANG['TEA_9'] = 'Active';
$LANG['TEA_10'] = 'Disabled';
$LANG['TEA_11'] = 'Team Lead';
$LANG['TEA_12'] = 'None';
$LANG['TEA_13'] = 'Select Team Lead (Optional)';
$LANG['TEA_14'] = 'Assignment Alerts';
$LANG['TEA_15'] = ' <strong>Disable</strong> assignment alerts for this team (<i>overwrite global settings.</i>)';
$LANG['TEA_16'] = '<em><strong>Team Members</strong>: To add additional members go to target member\'s profile&nbsp;</em>';
$LANG['TEA_17'] = '<em><strong>Admin Notes</strong>: Internal notes viewable by all admins.&nbsp;</em>';

#groups.inc.php 管理
$LANG['GROU_1'] = 'User Groups用户组';
$LANG['GROU_2'] = 'Add New Group';
$LANG['GROU_3'] = 'Group Name';
$LANG['GROU_4'] = 'Departments';
$LANG['GROU_5'] = 'Created On';
$LANG['GROU_6'] = 'Are you sure want to <b>enable</b> selected groups?';
$LANG['GROU_7'] = 'Are you sure want to <b>disable</b> selected groups?';
$LANG['GROU_8'] = 'Are you sure you want to DELETE selected groups?';
$LANG['GROU_9'] = 'Deleted groups CANNOT be recovered and might affect staff\'s access.';

#group.inc.php add
$LANG['GRO_1'] = 'Update Group中';
$LANG['GRO_2'] ='Add New Group';
$LANG['GRO_3'] = 'Create Group';
$LANG['GRO_4'] = '<em><strong>Group Information</strong>: Disabled group will limit staff members access. Admins are exempted.</em>';
$LANG['GRO_5'] = 'User Group中';
$LANG['GRO_6'] = '<em><strong>Group Permissions</strong>: Applies to all group members&nbsp;</em>';
$LANG['GRO_7'] = 'Can <b>Create</b> Tickets';
$LANG['GRO_8'] = 'Yes是';
$LANG['GRO_9'] = 'No否';
$LANG['GRO_10'] = 'Ability to open tickets on behalf of clients';
$LANG['GRO_11'] = 'Can <b>Edit</b> Tickets';
$LANG['GRO_12'] = 'Ability to edit tickets';
$LANG['GRO_13'] = 'Can <b>Close</b> Tickets';
$LANG['GRO_14'] = 'Ability to close tickets. Staff can still post a response';
$LANG['GRO_15'] = 'Can <b>Assign</b> Tickets';
$LANG['GRO_16'] = 'Ability to assign tickets to staff members';
$LANG['GRO_17'] = 'Can <b>Transfer</b> Tickets';
$LANG['GRO_18'] = 'Ability to transfer tickets between departments';
$LANG['GRO_19'] = 'Can <b>Delete</b> Tickets';
$LANG['GRO_20'] = 'Deleted tickets can\'t be recovered!';
$LANG['GRO_21'] = 'Can Ban Emails';
$LANG['GRO_22'] = 'Ability to add/remove emails from banlist via ticket interface';
$LANG['GRO_23'] = 'Can Manage Premade';
$LANG['GRO_24'] = 'Ability to add/update/disable/delete canned responses and attachments';
$LANG['GRO_25'] = 'Can Manage FAQ';
$LANG['GRO_26'] = 'Ability to add/update/disable/delete knowledgebase categories and FAQs';
$LANG['GRO_27'] = 'Department Access</strong>: Check all departments the group members are allowed to access';
$LANG['GRO_28'] = 'Select All';
$LANG['GRO_29'] = 'Select None';
$LANG['GRO_30'] = 'Admin Notes</strong>: Internal notes viewable by all admins';
$LANG['RESET'] = 'Reset重置';
$LANG['CANCEL'] = 'Cancel取消';

#departments.inc.php
$LANG['DEP_1'] = 'Departments';
$LANG['DEP_2'] = 'Add New Department';
$LANG['DEP_3'] = 'Name';
$LANG['DEP_4'] = 'Type类型';
$LANG['DEP_5'] = 'Users';
$LANG['DEP_6'] = 'Email Address';
$LANG['DEP_7'] = 'Dept. Manager';
$LANG['DEP_8'] = 'Make Public';
$LANG['DEP_9'] = 'Make Private';
$LANG['DEP_10'] = 'Delete Dept(s)';
$LANG['DEP_11'] = ' Are you sure want to make selected departments <b>public</b>?';
$LANG['DEP_12'] = 'Are you sure want to make selected departments <b>private</b>?';
$LANG['DEP_13'] = 'Are you sure you want to DELETE selected departments?';
$LANG['DEP_14'] = 'Deleted departments CANNOT be recovered';

#department.inc.php add
$LANG['SAVE_CHANGES'] = 'save Changes';
$LANG['DISABLE'] = 'Disable';
$LANG['EMAIL'] = 'Email';
$LANG['NAME'] = 'Name';
$LANG['TYPE'] = 'Type';
$LANG['DE_1'] ='Update Department';
$LANG['DE_2'] = 'Add New Department';
$LANG['DE_3'] = 'Create Dept';
$LANG['DE_4'] = 'Department中';
$LANG['DE_5'] = 'Department Information';
$LANG['DE_6'] = 'Public';
$LANG['DE_7'] = 'Private';
$LANG['DE_8'] = 'Select Department Email';
$LANG['DE_9'] = 'Template模版';
$LANG['DE_10'] = 'System default';
$LANG['DE_11'] = 'SLA';
$LANG['DE_12'] = 'Manager管理';
$LANG['DE_13'] = 'Select Department Manager (Optional)';
$LANG['DE_14'] = 'Group Membership';
$LANG['DE_15'] = 'Extend membership to groups with access. <i>(Alerts and  notices will include groups)</i>';
$LANG['DE_16'] = '<em><strong>Auto Response Settings</strong>: Overwrite global auto-response settings for tickets routed to the Dept.</em>';
$LANG['DE_17'] = 'New Ticket';
$LANG['DE_18'] = 'new ticket auto-response for this Dept';
$LANG['DE_19'] = 'New Message';
$LANG['DE_20'] = 'new message auto-response for this Dept';
$LANG['DE_21'] = 'Auto Response Email';
$LANG['DE_22'] = 'Select Outgoing  Email';
$LANG['DE_23'] = 'Department Email (Above)';
$LANG['DE_24'] = '<em><strong>Department Access</strong>: Check all groups allowed to access this department.</em>';
$LANG['DE_25'] = 'Department manager and primary members will always have access independent of group selection or assignment';
$LANG['DE_26'] = 'Department Signature</strong>: Optional signature used on outgoing emails';
$LANG['DE_27'] = 'Signature is made available as a choice, for public departments, on ticket reply';

#scp/dashboard.php
$LANG['DASH_1'] = 'Ticket Activity中';
$LANG['DASH_2'] = 'Select the starting time and period for the system activity graph';
$LANG['DASH_3'] = 'Report timeframe';
$LANG['DASH_4'] = 'period';
$LANG['DASH_5'] = 'Up to today';
$LANG['DASH_6'] = 'One Week';
$LANG['DASH_7'] = 'Two Weeks';
$LANG['DASH_8'] = 'One Month';
$LANG['DASH_9'] = 'One Quarter';
$LANG['DASH_10'] = 'Refresh刷新';
$LANG['DASH_11'] = 'Statistics';
$LANG['DASH_12'] = 'Statistics of tickets organized by department, help topic, and staff';

#FAQS kb.php faq-categories.inc.php
$LANG['FAQ_1'] = 'Frequently Asked Questions中';
$LANG['FAQ_2'] = 'All Categories';
$LANG['FAQ_3'] = 'Search';
$LANG['FAQ_4'] = 'All Help Topics';
$LANG['FAQ_5'] = 'NO FAQs found没有找到';

#根目录 index.php
$LANG['HOME_1'] = 'Welcome to the Support Center首页';
$LANG['HOME_2'] = 'In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.';
$LANG['HOME_3'] = 'Open A New Ticket';
$LANG['HOME_5'] = 'Check Ticket Status';
$LANG['HOME_6'] = 'We provide archives and history of all your current and past support requests complete with responses.';
$LANG['HOME_8'] = 'Be sure to browse our';
$LANG['HOME_9'] = 'Frequently Asked Questions (FAQs)';
$LANG['HOME_10'] = 'before opening a ticket';
$LANG['HOME_11'] = 'Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.';

#前台模版 include\client
$LANG['C_1'] = 'My Tickets';
$LANG['C_2'] = 'Log Out';
$LANG['C_3'] = 'Guest User游客';
$LANG['C_4'] = 'Log In登录';
$LANG['C_5'] = 'Check Ticket Status';
$LANG['C_6'] = 'To view the status of a ticket, provide us with the login details below.';
$LANG['C_7'] = 'E-Mail Address';
$LANG['C_8'] = 'Ticket ID';
$LANG['C_9'] = 'View Status视图状态';
$LANG['C_10'] = "If this is your first time contacting us or you've lost the ticket ID, please <a href='open.php'>open a new ticket</a>";
$LANG['C_11'] = '<a href="http://osticket.com" target="_blank" title="osTicket">osTicket.com</a> - All rights reserved版权所有.</p>
        <a id="poweredBy" href="http://osticket.com" target="_blank">Powered by osTicket博达</a>';
$LANG['C_12'] = 'Open a New Ticket打开';
$LANG['C_13'] = 'Please fill in the form below to open a new ticket';
$LANG['C_14'] = 'Full Name';
$LANG['C_15'] = 'Email Address';
$LANG['C_16'] = 'Telephone';
$LANG['C_17'] = 'Ext';
$LANG['C_18'] = 'Help Topic';
$LANG['C_19'] = 'Select a Help Topic';
$LANG['C_20'] = 'General Inquiry';
$LANG['C_21'] = 'Subject主题';
$LANG['C_22'] = 'Message';
$LANG['C_23'] = 'Please provide as much detail as possible so we can best assist you.';
$LANG['C_24'] = 'Attachments';
$LANG['C_25'] = 'CAPTCHA Text';
$LANG['C_26'] = 'Enter the text shown on the image.';
$LANG['C_27'] = 'Create Ticket';
$LANG['C_28'] = 'Ticket Priority';

###新添加部分###########################################################等待
# cannedresponses.inc.php  Canned Responses菜单
$LANG['CANN_1'] = 'Canned Responses中';
$LANG['CANN_2'] = 'Add New Response';
$LANG['CANN_3'] = 'Title';
$LANG['CANN_4'] = 'Status';
$LANG['CANN_5'] = 'Department';
$LANG['CANN_6'] = 'Last Updated';
$LANG['CANN_7'] = 'Are you sure want to <b>enable</b> selected canned responses?';
$LANG['CANN_8'] = 'Are you sure want to <b>disable</b> selected canned responses?';
$LANG['CANN_9'] = 'Are you sure want to flag the selected tickets as <font color="red"><b>overdue';
$LANG['CANN_10'] = 'Deleted items CANNOT be recovered, including any associated attachments.';

# cannedresponses.inc.php ADD
$LANG['STATUS'] = 'Status';
$LANG['TITLE'] = 'Title';
$LANG['CANN_11'] = 'Update Canned Response';
$LANG['CANN_12'] = 'Add New Canned Response';
$LANG['CANN_13'] = 'Add Response';
$LANG['CANN_14'] = 'Canned Response中';
$LANG['CANN_15'] = 'Canned response settings';
$LANG['CANN_16'] = 'Active';
$LANG['CANN_17'] = 'Disabled';
$LANG['CANN_18'] = 'Department';
$LANG['CANN_19'] = 'All Departments';
$LANG['CANN_20'] = 'Make the title short and clear';
$LANG['CANN_21'] = 'Supported Variables';
$LANG['CANN_22'] = 'Canned Attachments';
$LANG['CANN_23'] = 'optional';
$LANG['CANN_24'] = 'You can upload up to 10 attachments per canned response.';
$LANG['CANN_25'] = '<em><strong>Internal Notes</strong>: Notes about the canned response</em>';
$LANG['CANN_26'] = 'Canned response is in use by email filter(s)';

#categories.inc.php 
$LANG['FAQC_1'] = 'FAQ Categories中';
$LANG['FAQC_2'] = 'Add New Category';
$LANG['FAQC_3'] = 'FAQs';
$LANG['FAQC_4'] = 'Last Updated';
$LANG['FAQC_5'] = 'Make Public';
$LANG['FAQC_6'] = 'Make Internal';
$LANG['FAQC_7'] = 'Are you sure want to make selected categories <b>public</b>?';
$LANG['FAQC_8'] = 'Are you sure want to make selected categories <b>private</b> (internal)?';
$LANG['FAQC_9'] = 'Are you sure you want to DELETE selected categories?';
$LANG['FAQC_10'] = 'Deleted entries CANNOT be recovered, including any associated FAQs.';
$LANG['FAQC_11'] ='No FAQ categories found.';
#ADD
$LANG['FAQC_12'] ='Update Category :';
$LANG['FAQC_13'] = 'Add New Category';
$LANG['FAQC_14'] = 'Add';
$LANG['FAQC_15'] = 'FAQ Category中';
$LANG['FAQC_16'] = 'Category information: Public categories are published if it has published FAQ articles.';
$LANG['FAQC_17'] = 'Category Type';
$LANG['FAQC_18'] = '<b>Public</b> (publish)';
$LANG['FAQC_19'] = 'Private (internal)';
$LANG['FAQC_20'] = 'Category Name';
$LANG['FAQC_21'] = 'Short descriptive name';
$LANG['FAQC_22'] = '<b>Category Description</b>:&nbsp;<span class="faded">Summary of the category';
$LANG['FAQC_23'] = 'Internal Notes';

#tickets.inc.php
$LANG['TIC_1'] = 'Search搜索';
$LANG['TIC_2'] = 'advanced';
$LANG['TIC_3'] = 'Refresh';
$LANG['TIC_4'] = 'Ticket';
$LANG['TIC_5'] = 'Date';
$LANG['TIC_6'] = 'Subject';
$LANG['TIC_7'] = 'From来自';
$LANG['TIC_8'] = 'Priority';
$LANG['TIC_9'] = 'Assigned To';
$LANG['TIC_10'] = 'Closed By';
$LANG['TIC_11'] = 'Department';
$LANG['TIC_22'] = 'TO';
$LANG['TIC_23'] = 'Overdue';
$LANG['TIC_24'] = 'Close';
$LANG['TIC_25'] = 'delete';
$LANG['TIC_26'] = 'Please Confirm';
$LANG['TIC_27'] = 'Are you sure want to <b>close</b> selected open tickets?';
$LANG['TIC_28'] = 'Are you sure want to <b>reopen</b> selected closed tickets?';
$LANG['TIC_29'] = 'Are you sure want to flag the selected tickets as';
$LANG['TIC_30'] = 'overdue';
$LANG['TIC_31'] = 'Are you sure you want to DELETE selected tickets';
$LANG['TIC_32'] = 'Deleted tickets CANNOT be recovered, including any associated attachments';
$LANG['TIC_33'] = 'Please confirm to continue';
$LANG['TIC_34'] = 'No, Cancel';
$LANG['TIC_35'] = 'Yes, Do it!';
$LANG['TIC_36'] = 'Advanced Ticket Search';
$LANG['TIC_37'] = 'Keyword';
$LANG['TIC_38'] = 'Optional';
$LANG['TIC_39'] = 'Any Status';
$LANG['TIC_40'] = 'Open';
$LANG['TIC_41'] = 'Overdue';
$LANG['TIC_42'] = 'Closed';
$LANG['TIC_43'] = 'Dept';
$LANG['TIC_44'] = 'All Departments';
$LANG['TIC_45'] = 'Assigned To';
$LANG['TIC_46'] = 'Anyone';
$LANG['TIC_47'] = 'Date Range';

#ticket-open.inc.php Open New Ticket
$LANG['NEW_1'] = 'Open New Ticket中';
$LANG['NEW_2'] = 'New Ticket';
$LANG['NEW_3'] = 'User Information';
$LANG['NEW_4'] = 'Email Address';
$LANG['NEW_5'] = 'Full Name';
$LANG['NEW_A'] = 'Send alert to user';
$LANG['NEW_6'] = 'Phone Number';
$LANG['NEW_7'] = 'Ext';
$LANG['NEW_8'] = 'Ticket Information &amp; Options';
$LANG['NEW_9'] = 'Ticket Source';
$LANG['NEW_10'] = 'Select Source';
$LANG['NEW_11'] = 'Phone';
$LANG['NEW_12'] = 'Email';
$LANG['NEW_13'] = 'Other';
$LANG['NEW_14'] = 'Department';
$LANG['NEW_15'] = 'Select Department';
$LANG['NEW_16'] = 'Help Topic';
$LANG['NEW_17'] = 'Select Help Topic';
$LANG['NEW_18'] = 'Priority';
$LANG['NEW_19'] = 'System Default';
$LANG['NEW_20'] = 'SLA Plan';
$LANG['NEW_21'] = 'Due Date';
$LANG['NEW_22'] = 'Time is based on your time zone';
$LANG['NEW_23'] = 'Assign To';
$LANG['NEW_24'] = 'Select Staff Member OR a Team';
$LANG['NEW_25'] = '<em><strong>Issue</strong>: The user will be able to see the issue summary below and any associated responses.</em>';
$LANG['NEW_26'] = '<em><strong>Subject</strong>: Issue summary </em>';
$LANG['NEW_27'] = '<em><strong>Issue</strong>: Details on the reason(s) for opening the ticket.</em>';
$LANG['NEW_28'] = '<em><strong>Response</strong>: Optional response to the above issue.</em>';
$LANG['NEW_29'] = 'Canned Response';
$LANG['NEW_30'] = 'Select a canned response';
$LANG['NEW_31'] = 'Append';
$LANG['NEW_32'] = 'Ticket Status';
$LANG['NEW_33'] = '<b>Close On Response</b>&nbsp;<em>(Only applicable if response is entered)</em>';
$LANG['NEW_34'] = 'Signature';
$LANG['NEW_35'] = 'None';
$LANG['NEW_36'] = 'My signature';
$LANG['NEW_37'] = 'Dept. Signature (if set)';
$LANG['NEW_38'] = '<em><strong>Internal Note</strong>: Optional internal note (recommended on assignment)';
$LANG['NEW_39'] = 'Open';
$LANG['NEW_40'] = 'Attachments';
#ticket-edit.inc.php edit
$LANG['NEW_41'] = 'Update Ticket';
$LANG['NEW_42'] = 'Ticket Update';
$LANG['NEW_43'] = 'Make sure the email address is valid';
$LANG['NEW_44'] = 'Ticket Information';
$LANG['NEW_45'] = 'Due date overwrites SLA\'s grace period';
$LANG['NEW_46'] = 'Web';
$LANG['NEW_47'] = 'API';
$LANG['NEW_48'] = 'Priority Level';
$LANG['NEW_49'] = 'Select Priority';
$LANG['NEW_50'] = 'Subject';
$LANG['NEW_51'] = 'Internal Note</strong>: Reason for editing the ticket (required)';
$LANG['NEW_52'] = 'Save';

#tickets.php?id=1 v  ticket-view.inc.php
$LANG['TV_1'] = 'Ticket中';
$LANG['TV_2'] = 'More';
$LANG['TV_3'] = 'Delete';
$LANG['TV_4'] = 'Close';
$LANG['TV_5'] = 'Reopen';
$LANG['TV_6'] = 'Edit';
$LANG['TV_7'] = 'Claim';
$LANG['TV_8'] = 'Print';
$LANG['TV_9'] = 'Release (unassign) Ticket';
$LANG['TV_10'] = 'Mark as Overdue';
$LANG['TV_11'] = 'Mark as Unanswered';
$LANG['TV_12'] = 'Mark as Answered';
$LANG['TV_13'] = 'Ban Email';
$LANG['TV_14'] = 'Unban Email';
$LANG['TV_15'] = 'Priority';
$LANG['TV_16'] = 'Department';
$LANG['TV_17'] = 'Create Date';
$LANG['TV_18'] = 'Phone';
$LANG['TV_19'] = 'Source';
$LANG['TV_20'] = 'Assigned To';
$LANG['TV_21'] = 'Closed By';
$LANG['TV_22'] = 'SLA Plan';
$LANG['TV_23'] = 'Due Date';
$LANG['TV_24'] = 'Close Date';
$LANG['TV_25'] = 'Last Message';
$LANG['TV_26'] = 'Last Response';
$LANG['TV_27'] = 'Ticket Thread';
$LANG['TV_28'] = 'Internal Notes';
$LANG['TV_29'] = 'Post Reply';
$LANG['TV_30'] = 'Post Internal Note';
$LANG['TV_31'] = 'Dept. Transfer';
$LANG['TV_32'] = 'Email Reply';
$LANG['TV_33'] = 'Response';
$LANG['TV_34'] = 'Select a canned response';
$LANG['TV_35'] = 'Append';
$LANG['TV_36'] = 'Dept. Signature';
$LANG['TV_37'] = 'Reopen on Reply';
$LANG['TV_38'] = 'Close on Reply';
$LANG['TV_39'] = 'Post Reply';
$LANG['TV_40'] = 'Note details';
$LANG['TV_41'] = 'Note title - sumarry of the note (optional)';
$LANG['TV_42'] = 'unchanged';
$LANG['TV_43'] = 'Post Note';
$LANG['TV_44'] = 'Select Target Department';
$LANG['TV_45'] = 'Comments';
$LANG['TV_46'] = 'Enter reasons for the transfer';
$LANG['TV_47'] = 'Transfer';
$LANG['TV_48'] = 'Assignee';
$LANG['TV_49'] = 'Select Staff Member OR a Team';
$LANG['TV_50'] = 'Enter reasons for the assignment or instructions for assignee';
$LANG['TV_51'] = 'Ticket Print Options';
$LANG['TV_52'] = 'Print Notes';
$LANG['TV_53'] = 'Print <b>Internal</b> Notes/Comments';
$LANG['TV_54'] = 'Paper Size';
$LANG['TV_55'] = 'Select Print Paper Size';
$LANG['TV_56'] = 'Print';
$LANG['TV_57'] = 'Reasons for status change (internal note). Optional but highly recommended';
$LANG['TV_58'] = 'Please Confirm';
$LANG['TV_59'] = 'Are you sure want to <b>claim</b> (self assign) this ticket?';
$LANG['TV_60'] = 'Are you sure want to flag the ticket as <b>answered</b>?';
$LANG['TV_61'] = 'Are you sure want to flag the ticket as <b>unanswered</b>?';
$LANG['TV_62'] = 'Are you sure want to flag the ticket as <font color="red"><b>overdue</b></font>?';
$LANG['TV_63'] = 'Are you sure want to <b>ban</b>';
$LANG['TV_64'] = 'New tickets from the email address will be auto-rejected';
$LANG['TV_65'] = 'Are you sure want to <b>remove</b>';
$LANG['TV_66'] = 'from ban list?';
$LANG['TV_67'] = 'Are you sure want to <b>unassign</b> ticket from <b>';
$LANG['TV_68'] = 'Are you sure you want to DELETE this ticket';
$LANG['TV_69'] = 'Deleted tickets CANNOT be recovered, including any associated attachments';
$LANG['TV_70'] = 'Please confirm to continue';
$LANG['TV_71'] = 'OK';

#attachment.inc.php
$LANG['AT_1'] = 'Attachments Settings';
$LANG['AT_2'] = 'Before enabling attachments make sure you understand the security settings and issues related to file uploads';
$LANG['AT_3'] = 'Allow Attachments';
$LANG['AT_5'] = 'Global Setting';
$LANG['AT_6'] = 'Emailed Attachments';
$LANG['AT_7'] = 'Accept emailed files';
$LANG['AT_8'] = 'Online Attachments';
$LANG['AT_9'] = 'Allow online attachments upload';
$LANG['AT_10'] = 'Authenticated users Only';
$LANG['AT_11'] = 'User must be logged in to upload files';
$LANG['AT_12'] = 'Staff Response Files';
$LANG['AT_13'] = 'Email attachments to the user';
$LANG['AT_14'] = 'Maximum File Size';
$LANG['AT_15'] = 'bytes';
$LANG['AT_16'] = 'Attachment Folder';
$LANG['AT_17'] = 'Web user (e.g apache) must have write access to the folder';
$LANG['AT_18'] = 'Accepted File Types';
$LANG['AT_19'] = 'Enter file extensions allowed separated by a comma. e.g';
$LANG['AT_20'] = 'To accept all files enter wildcard';
$LANG['AT_21'] = 'i.e dotStar (NOT recommended)';
$LANG['AT_22'] = 'Reset Changes';

#faq.inc.php
$LANG['FAI_1'] = 'Update FAQ: ';
$LANG['FAI_2'] = 'Add New FAQ';
$LANG['FAI_3'] = 'Add FAQ';
$LANG['FAI_4'] = 'FAQ';
$LANG['FAI_5'] = 'FAQ Information';
$LANG['FAI_6'] = 'Question';
$LANG['FAI_7'] = 'Category Listing';
$LANG['FAI_8'] = 'FAQ category the question belongs to';
$LANG['FAI_9'] = 'Select FAQ Category';
$LANG['FAI_10'] = 'Listing Type';
$LANG['FAI_11'] = 'Published questions are listed on public knowledgebase if the parent category is public';
$LANG['FAI_12'] = 'Public (publish)';
$LANG['FAI_13'] = 'Internal (private)';
$LANG['FAI_14'] = 'Answer';
$LANG['FAI_15'] = '<b>Attachments</b> (optional)';
$LANG['FAI_16'] = 'Select files to upload';
$LANG['FAI_17'] = '<em><strong>Help Topics</strong>: Check all help topics related to this FAQ.</em>';
$LANG['FAI_18'] = 'Internal Notes';

#FAQ-CATEGORY.INC.PHP
$LANG['FAI_19'] = 'Frequently Asked Questions';
$LANG['FAI_20'] = 'Last updated';

#faq-view.inc.php
$LANG['FAI_21'] = 'Frequently Asked Questions';
$LANG['FAI_22'] = 'All Categories';
$LANG['FAI_23'] = 'Attachments';
$LANG['FAI_24'] = 'Help Topics';
$LANG['FAI_25'] = 'Options';
$LANG['FAI_26'] = 'Select Action';
$LANG['FAI_27'] = 'Unpublish FAQ';
$LANG['FAI_28'] = 'Publish FAQ';
$LANG['FAI_29'] = 'Edit FAQ';
$LANG['FAI_30'] = 'Delete FAQ';

#TPL.INC.PHP
$LANG['FAI_31'] = 'Email Template Message';
$LANG['FAI_32'] = 'Message Template';
$LANG['FAI_33'] = 'Select Setting Group';
$LANG['FAI_34'] = 'Subject and body required';
$LANG['FAI_35'] = 'Supported Variables';
$LANG['FAI_36'] = 'Message Subject';
$LANG['FAI_37'] = 'Email message subject';
$LANG['FAI_38'] = 'Message Body';
$LANG['FAI_39'] = 'Email message body';

#Q
$LANG['QA_1'] = 'Frequently Asked Questions';
$LANG['QA_2'] = 'All Categories';
$LANG['QA_3'] = 'Attachments';
$LANG['QA_4'] = 'Help Topics';
$LANG['QA_5'] = 'Last updated';
$LANG['QA_6'] = 'Thank you for contacting us.<br>
     A support ticket request has been created and a representative will be getting back to you shortly if necessary.';
$LANG['QA_7'] = 'An email with the ticket number has been sent to';
$LANG['QA_8'] = ' You\'ll need the ticket number along with your email to view status and progress online.';
$LANG['QA_9'] = 'If you wish to send additional comments or information regarding same issue, please follow the instructions on the email';
$LANG['QA_10'] = 'Support Team';
$LANG['QA_11'] = 'My Tickets';
$LANG['QA_12'] = 'Any Status';
$LANG['QA_13'] = 'Open';
$LANG['QA_14'] = 'Closed';
$LANG['QA_15'] = 'Refresh';
$LANG['QA_16'] = 'Ticket';
$LANG['QA_17'] = 'Create Date';
$LANG['QA_18'] = 'Subject';
$LANG['QA_19'] = 'Department';
$LANG['QA_20'] = 'Phone Number';
$LANG['QA_21'] = 'Ticket';
$LANG['QA_22'] = 'Ticket Status';
$LANG['QA_23'] = 'Name';
$LANG['QA_24'] = 'Email';
$LANG['QA_25'] = 'Phone';
$LANG['QA_26'] = 'Ticket Thread';
$LANG['QA_27'] = 'Post a Reply';
$LANG['QA_28'] = 'Message';
$LANG['QA_29'] = 'Post Reply';
$LANG['QA_30'] = '<b>Ticket will be reopened on message post</b>';
$LANG['QA_31'] = 'To best assist you, please be specific and detailed';

#################################提示语句###########################################
$LANG['INFO_1']='Missing or invalid data - check the errors and try again中';






















?>
